When should we use assistants vs chatbots?

Use chatbots for FAQs and safe triage with citations; use assistants/agents for system-aware work (finance, ops, support) with human approval and audit trails.

How do you keep automation compliant?

In-region hosting, SSO/MFA, least-privilege RBAC, audit logging, model/prompt versioning, vendor allowlist with failover, and human-in-loop validation on higher-risk flows.

What ROI can we expect?

Typical 25–40% cycle-time reduction on targeted workflows and 60–120 day payback, tracked via hours removed, error/appeal rates, and adoption metrics.

Automation & AI Agents | iMPLEMENTAi.ae

What We Automate

Process Automation

Extraction, classification, reconciliation drafts, and exception handling with human approval on high-risk steps.

Assistants & Agents

System-aware agents for finance, ops, and support; route to humans on low confidence; log every step.

Chatbots & Triage

Safe FAQs and routing with citations; hand off to humans or assistants when confidence is low.

When to use what

Assistants vs Chatbots

Chatbots: FAQs with citations, first-touch triage, safe deflection.
Assistants/agents: system-aware workflows (recon, tickets, vendor comms) with approvals.
Human-in-loop: approve for finance, co-create for high-risk, sample for low-risk.

Controls

Compliance baked in.

In-region hosting; RBAC, SSO/MFA; KMS-managed secrets.
Audit logs: prompts/models/versioning; output watermarking.
Vendor allowlist with failover; red-team before launch and on updates.

90-day cadence

From Intake to Operate

Weeks 0-2: select 3–5 workflows; risk tiers; KPIs/payback target.
Weeks 2-6: build patterns (extraction, summarization, classification); QA with dual review.
Weeks 6-10: harden—red-team, failover model, runbooks, support training.
Weeks 10-12: operate—steering, ROI tracker, incident playbook.

ROI & Measurement

CFO-ready metrics.

Efficiency: hours removed, cycle-time delta.
Quality: error/appeal rate, rework.
Financial: payback days, margin impact.
Adoption: human-touch %, active users, opt-outs.

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